Customer Testimonials

(Translated by Google) Thanks for your attention, my friend Wilfredo. You're an excellent person and a great host. I recommend you a thousand times over, my friend. (Original) Gracias por la atención amigo Wilfredo eres excelente persona y gran anfitrión, te recomiendo mil veces mi pana

Jesus barroso was great he helped us with a 2022 equinox

andrus did a very great job with everything within the past 2 days we bought 2 cars from him and he made thebprocess so smooth snd easyband worked withinn our budget, we appreciate you andrus !!

Mr randy was the most friendly and knowledgeable person in all sense. Polite. Explain everything. No rush to buy. 10 rating. Great job.

(Translated by Google) Gianni served me, and I was very happy with his service. I recommend him. (Original) Me atendio Gianni muy contento con su servicio .Se los recomiendo.

We had a great experience working with John Morales! He was super friendly, helpful, and made the entire car-buying process easy and stress-free. He went above and beyond to get us a great deal and made sure we were happy with everything.

very good dealer ship with friendly sale person

Had the vehicle i came to see no extra haggling

Eliezer did a fantastic job & helped me out greatly

Andrus, My sales rep was an amazing guy. He showed me around and helped me get to know my brand new car. Thank you Andrus!

Jesus barroso was excellent i love my new equinox rs

Not the best at communicating updates or changes during the appointment, but the staff is courteous and doesn’t try to rush you out. Stephen saved the day after my advisor went to lunch lol

Jorvin was awesome to work with. No pressure, no nonsense. He understood what I was looking for and delivered.

I wanna thank Gianni for his wonderful service, initially i just came in to see a car that i saw online and he was very much positive that it was going to be mine. It was my first time in a dealership and i was so nervous and scared of what i was getting myself into but honestly it worked out and everything was smooth! Grateful to him for helping us with the process! Great people working at this dealership honestly! and shoutout to Dan for going along with my shenanigans and being open with us about everything!

(Translated by Google) Thank you José Ledezma (Original) Gracias José Ledezma

Great experience at starling dealer Robertino was extremely helpful in all aspects.

Had a great experience using Starling Chevrolet and my guy Derick was a huge help and super patient with me. Helped make some changes to my ZR1x allocation and getting me exactly what I wanted 5 ⭐️

⭐⭐⭐⭐⭐ I cannot say enough good things about José Ledezma! He is truly an exceptional person and an outstanding sales associate. From the very beginning, he made the entire experience absolutely wonderful. He is professional, kind, patient, honest, and genuinely cares about his customers. José goes above and beyond to make sure you feel comfortable, valued, and well taken care of. His customer service is truly outstanding, and his positive attitude makes all the difference. People like José are hard to find! He is a true asset to Starling Chevrolet, and I highly recommend asking for him. Thank you, José, for ... Read More

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Google - Nov 12, 2026

⭐⭐⭐⭐⭐ I cannot say enough good things about José Ledezma! He is truly an exceptional person and an outstanding sales associate. From the very beginning, he made the entire experience absolutely wonderful. He is professional, kind, patient, honest, and genuinely cares about his customers. José goes above and beyond to make sure you feel comfortable, valued, and well taken care of. His customer service is truly outstanding, and his positive attitude makes all the difference. People like José are hard to find! He is a true asset to Starling Chevrolet, and I highly recommend asking for him. Thank you, José, for being such an amazing person and making everything so easy and enjoyable. You deserve all the recognition in the world! Five stars are simply not enough! ⭐⭐⭐⭐⭐

Amazing service department. Very timely and transparent! Oscar in service advising is friendly and attentive. He will always go above and beyond! Maribel, the lovely porter, is incredible and reliable! I always use their shuttle service and would definitely recommend it! This is the best Kia dealership in Orlando for service!

Jose Ledezama is the best!

Thank you so much for your help, Jose Ledezma! I love my new car

Thanks Jorvin for my new trax. Love it

Riley was great! Thanks

Robert George was not pushy and was very knowledgeable about the vehicle I bought.

Left my truck there for warranty service being told they would diagnose within a day or two. They kept the vehicle for almost 2 weeks before diagnosing problem. Very unprofessional and rude about the whole process.

Good experience to buy cars. I recommend

Thanks randy

Thank you Tito with the purchase process

Very easy experiance andrus was very easy to talk to you and was beyond helpful from start to finish

Quick performance of a TCM program upon request. No complaints. Great work.

(Translated by Google) Very good, Rodolfo! (Original) Muy bien Rodolfo !

We had a very nice day purchasing two cars with Gianni ! He was very attentive and provided great service ! Thanks !

Andrus my sales rep was great in his communication and knowledge in the vehicle I was buying. Appreciate our time with him.

great service

I recently took my Chevrolet Camaro here for routine service. All of the people in the service department were so nice and very well organized! Of course I had to go look at the Corvette’s and the sales team was so kind. The routine service was finished quickly.

Rob took very good care of us! Fought for us to get the payment we wanted, explained everything very well. Most stress free car buying experience I’ve had.

Andrus my sales rep wea amazing, highly recommended.

(Translated by Google) The customer service is top-notch! They're always ready to help and answer any questions you may have. From the initial sale to after-sales service, they make you feel right at home. (Original) ¡La atención al cliente es de primera! Siempre están dispuestos a ayudarte y resolver cualquier duda que tengas. Desde la venta hasta el servicio postventa, te hacen sentir como en casa.

(Translated by Google) The seller Eliezer was the best, thank you for the opportunity, excellent service (Original) El vendedor Eliezer fue lo mejor gracias por la oportunidad excelente servicio

Top notch dealership from the front desk to finance. In and out in now time. Thank you Riley for making it an enjoyable experience

Andres is a wonderful salesman he did an excellent job with us. We highly recommend him

I had an absolutely outstanding experience purchasing my brand new 2027 Chevrolet Equinox! A huge thank you to Tito and Jouseff for making the entire process such a smooth, enjoyable, and stress-free experience. Both of them were incredibly professional, friendly, knowledgeable, and attentive. They went above and beyond to make sure I was comfortable, answered all my questions, and helped me find exactly what I wanted. Their honesty, patience, and dedication to customer satisfaction truly made a difference. Buying a new car can sometimes be stressful, but Tito and Jouseff made it an amazing experience from beginning to end. I couldn’... Read More

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Google - Nov 7, 2026

I had an absolutely outstanding experience purchasing my brand new 2027 Chevrolet Equinox! A huge thank you to Tito and Jouseff for making the entire process such a smooth, enjoyable, and stress-free experience. Both of them were incredibly professional, friendly, knowledgeable, and attentive. They went above and beyond to make sure I was comfortable, answered all my questions, and helped me find exactly what I wanted. Their honesty, patience, and dedication to customer satisfaction truly made a difference. Buying a new car can sometimes be stressful, but Tito and Jouseff made it an amazing experience from beginning to end. I couldn’t be happier with my new Equinox or the outstanding service I received! If you’re looking to purchase a vehicle, I highly recommend asking for Tito and Jouseff. They deserve recognition for their excellent customer service! Thank you both for everything. You made this experience one to remember!

No follow up. fixed my car broke two days after I asked for them to check my touchscreen no follow up on that either. -Dissapointing service no smile no greeting from the advisor literally get a better service/quality at other regular shop my advisor was Félix

2 1/2 hours for an oil change. They were supposed to change my tire but decided not to and didn’t tell me until after they brought my truck back out.

This appointment was awful time consuming and without rational. For an appointment that was rescheduled 3 times you would think they would be ready, they were not. Now I keep getting text message requests to leave a review so here it is. Bad experience.

Twice the repair end had taken all day . Early AM appt time and both times truck didn't get looked at until late afternoon... Maybe give the customer a heads up it's going to take that long.

Very mixed experience. Bought a car remotely but the digital contract platform would not work so hard copies had to be mailed back and forth. The sales manager emailed me multiple times offering his personal assistance but refused to acknowledge or reply to 3 of my emails to him. The sales guy was excellent offering to deliver the car to me on his personal time because the sales manager refused to cover delivery 2 hours away after I paid the full price they quoted me.

I’d give you all zero stars, but that’s not possible. This was the worst car experience I have ever had in 69 years. Do Not use Starling Chevrolet Service Dept. Their procedure of “we communicate via text only” is a poor excuse to demonstrate the worst Customer service ever. Modern, techie, doesn’t mean better. No updates, didn’t even check the things on my truck that weren’t working after 5 days. I was told they’d need the truck 1-2 days. No updates on anything, is simply unacceptable. Reviews said they were a great service department. What a ... Read More

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Google - Oct 14, 2026

I’d give you all zero stars, but that’s not possible. This was the worst car experience I have ever had in 69 years. Do Not use Starling Chevrolet Service Dept. Their procedure of “we communicate via text only” is a poor excuse to demonstrate the worst Customer service ever. Modern, techie, doesn’t mean better. No updates, didn’t even check the things on my truck that weren’t working after 5 days. I was told they’d need the truck 1-2 days. No updates on anything, is simply unacceptable. Reviews said they were a great service department. What a sad deception that was! Never, never use this service.

I want to start by saying Dan was great. He went above and beyond, and though he did make a mistake that ended up costing me $500, he owned up to it and apologized profusely. Seems like a great guy. Ernesto, however, is the reason for my low rating. He seemed like a decent guy at first, but as soon as that car left the lot, it’s like he just did not care anymore. I bought a used car, so I do understand that it was sold as-is. However, i purchased a warranty, and he told me to let him ... Read More

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Google - Oct 13, 2026

I want to start by saying Dan was great. He went above and beyond, and though he did make a mistake that ended up costing me $500, he owned up to it and apologized profusely. Seems like a great guy. Ernesto, however, is the reason for my low rating. He seemed like a decent guy at first, but as soon as that car left the lot, it’s like he just did not care anymore. I bought a used car, so I do understand that it was sold as-is. However, i purchased a warranty, and he told me to let him know if i needed anything, which is pretty standard for places that care about their customers even after they’ve paid. I started having issues with the car the morning after i bought it (at the end of AUGUST). I messaged him about it, he acknowledged the issues i noted, and that he would see what he can do. Once again, i acknowledge that I bought it as-is and that the issues (and clearly, terrible inspection) probably aren’t his personal fault. But what IS his fault is the fact that I never heard back from him. To this day. I even sent a follow up message and never got a response. So i am still having issues with the car. I did purchase a warranty, and I understand that any repairs needed would fall under the warranty and I’d have to pay the agreed amount. However, ignoring a customer for months is insane to me. I haven’t even visited the dealership to utilize my warranty as I don’t want to be treated badly. My mother was with me when i bought this car, and she is now in the market for a new car herself. She even has an amazing trade-in. Before everything went rogue, she was planning to purchase her next vehicle here. But She is now disgusted with the experience I had, and will therefore be going elsewhere. I also have plans to pay this car off next year and will be purchasing a new car then, but that surely won’t happen at Starling. Starling, please do better for your customers. I’m not sure if i was treated this way because i bought an old used car instead of a brand new 2026, or some other reason, but I spent my hard earned money here and I deeply regret choosing your dealership.

I would like to say to book an earlier appointment time, but regardless of the time of day, I always end up waiting 2 hours or more for an oil change. Don't get the service plan when buying your car for 10 oil changes or this will be your life until the 10 are used up. 10:30 was my appointment. Arrived and checked in at 10:30. It's 1:10 and I still don't have my car . My Service Advisor is Super nice, but this wait is not a vibe.

Absolutely horrible customer experience. No one picks up the phone except the AI.

(Translated by Google) I will never buy Chevrolet cars again. These people are garbage. I bought a 2023 Silverado 1500, paid it off quickly, and the AC compressor broke down. It only had 32,000 miles. They refused to replace it under warranty. Then they supposedly sent it to Bartow Chevrolet and wanted me to pay for it, even though it was supposedly under warranty. And they still wanted to charge me. These people are a bunch of crooks. Don't buy cars from them. Go to Toyota or Ford instead. These people are crooks, and another thing: they discriminated against me for being ... Read More

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Google - Oct 3, 2026

(Translated by Google) I will never buy Chevrolet cars again. These people are garbage. I bought a 2023 Silverado 1500, paid it off quickly, and the AC compressor broke down. It only had 32,000 miles. They refused to replace it under warranty. Then they supposedly sent it to Bartow Chevrolet and wanted me to pay for it, even though it was supposedly under warranty. And they still wanted to charge me. These people are a bunch of crooks. Don't buy cars from them. Go to Toyota or Ford instead. These people are crooks, and another thing: they discriminated against me for being Hispanic. Besides being crooks, they're racist. I had the worst experience with Chevrolet. These people don't know how to treat customers. They're complete garbage. (Original) Nunca jamás vuelvo a compren carros Chevrolet está gente son una basura compré una Silverado 1500 2023 la pague en poco tiempo y se me daño el compressor del AC no tenia mas que 32,000 millas no quisieron rremplasarlo vajo la garantia luego disque me lo mandaron a Bartow Chevrolet y querían que se los pagar si estaba supuestamente en garantia y haun así me lo querían cobrar está gente son unos la drones no les compren carros mejor vallan a Toyota o ford está gente son la drones y otra cosa me descriminaron por ser Hispano además de la drones son racistas tuve la peor esperiencia con Chevrolet esa gente no saven tratar al cliente son una completa basura

I waited 2 1/2 hours to get a oil change. And it was only because I went to the desk and complain that I was given my truck back

I already hate going to dealerships, but sometimes you just have to when the stabilitrack comes on. Take it there and four weeks later they come back and say nothing is wrong with it! They put a new fuel injector in thats it. Tell them there is a rattling noise in the back...they dont find anything wrong....I got the feeling that they just didnt want to work on the car. Which fine, but dont waste my time. This is just another reason why I do not like dealerships and will continue to not like them. I also tried ... Read More

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Google - Sep 30, 2026

I already hate going to dealerships, but sometimes you just have to when the stabilitrack comes on. Take it there and four weeks later they come back and say nothing is wrong with it! They put a new fuel injector in thats it. Tell them there is a rattling noise in the back...they dont find anything wrong....I got the feeling that they just didnt want to work on the car. Which fine, but dont waste my time. This is just another reason why I do not like dealerships and will continue to not like them. I also tried calling them a couple of times to talk about it and nothing! Had to leave a voice message with AI....did they ever call me back no.....

I use to recommend this dealer to work on bolts as they sold tons of them during the ev rebate yrs. I assumed they knew something about them. I had a couple recalls needing completed on a Chevy Bolt I just bought. So knowing what I thought to be true I drove across town, live in Apopka to have them do the service. I had asked while it was in for recalls if they could update the radio (Google car play was glitching) have another identical bolt and it's software was much better. They said of course they can ... Read More

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Google - Sep 27, 2026

I use to recommend this dealer to work on bolts as they sold tons of them during the ev rebate yrs. I assumed they knew something about them. I had a couple recalls needing completed on a Chevy Bolt I just bought. So knowing what I thought to be true I drove across town, live in Apopka to have them do the service. I had asked while it was in for recalls if they could update the radio (Google car play was glitching) have another identical bolt and it's software was much better. They said of course they can update it but it's $200 programming fee whether successful or not. I agreed as I assumed should be a guaranteed thing since I have another identical bolt. So after recalls 4hrs at dealer seemed excessive, service advisor said they were going to program radio should be like one more hr. About a hr later tech came and said car was ready checked and software wasn't updated same identical version. I then noticed check engine light was on tech said it was on when it arrived I argued it wasn't as I'm a mechanic for Lockheed Martin. He read the code and it was for everyone power train. He stated there was nothing they could do, I argued and he then admitted its policy they check for codes before vehicle goes back for their own protection. I thanked him for his honesty but he still impressed that tech says it came on in between dropoff and mechanic bay (sure it did). I told them what happened on their property and since recall was for a programming of ev unit they needed to look further on their dime. They eventually came back and stated code was a generic one and they cleared it. Today being several days later code has not came back on ,but their dishonesty about the code along with today and forum members was able to update my radio with nothing more than a USB drive. I payed them 200 and they did nothing. So between them trying to push me out the door with a car with a trouble code on after their work and charging me for work not completed. I have lost all confidence in their work and will not be recommending their service department. Service departments could learn from Dave's Auto Center on YouTube how to deal with customers with integrity and honesty. Instead you feel cheated and scammed.

My review is because I bought the new truck and had 2 free oil changes and I had to pay for the second oil change difference in the Toyota that if they fulfill what they promise you

Even making an appointment took 20 mins to acknowledge I was there some guy name Lazaro was my advisor I never got to see him since he never came to attend my issues seem like they’re really understaff not the best experience

After the first day bring the car for the service they don’t solve the sittuation, I rescheduled for another day, in this second day I waited Almost 3 hours in the lobby for they said everything was normal, the car drives smoothly, but I can fell a vibration on 60mph in any road pavement. I request a test drive with the person for I show the problem but they said is no possible at the day, because the person was to busy, but I waited almost 3 hours for nothing. The advisor said for I do a video showing the problem ... Read More

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Google - Sep 9, 2026

After the first day bring the car for the service they don’t solve the sittuation, I rescheduled for another day, in this second day I waited Almost 3 hours in the lobby for they said everything was normal, the car drives smoothly, but I can fell a vibration on 60mph in any road pavement. I request a test drive with the person for I show the problem but they said is no possible at the day, because the person was to busy, but I waited almost 3 hours for nothing. The advisor said for I do a video showing the problem for try rescheduling another day, completely disappointed. The car is a new Chevy equinox EV RS bough with 0 miles….. Unacceptable….

I was treated poorly by the service department today. Told there is a $235 diagnostic fee ON TOP OF THE REPAIR *IF* IT IS NOT COVERED BY MY EXTENDED WARRANTY. Oh and we need to keep your car for 24-48 hours to diagnose it. I am so disappointed. They don't act like they care. And to add insult to injury I discover that Chevrolet builds their Silverados in CANADA after the AMERICAN TAXPAYER BAILED THEM OUT DURING THE RECESSION. I'm ashamed to drive a Chevrolet!!!

If I could give them a zero I would. I drop my car off on 9/3/26 and picked it up on 9/4/26 at 5:40pm!!! They had my car all day and didn’t even do my oil change or nothing. Luis Rivera was the guy I was working with and I highly recommend nobody to work with him. He very dismissive and don’t want to do nothing. I ask one guy how long my car been ready and he said it was sitting there for hours and Luis Rivera never called me or anything, I had to come up here to ... Read More

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Google - Sep 4, 2026

If I could give them a zero I would. I drop my car off on 9/3/26 and picked it up on 9/4/26 at 5:40pm!!! They had my car all day and didn’t even do my oil change or nothing. Luis Rivera was the guy I was working with and I highly recommend nobody to work with him. He very dismissive and don’t want to do nothing. I ask one guy how long my car been ready and he said it was sitting there for hours and Luis Rivera never called me or anything, I had to come up here to know my car was ready. Luis Rivera is very lazy and gives Chevy a bad name!!!

I honestly don’t even know where to start because I walked into Starling Chevrolet today as a serious buyer ready to purchase a truck, and I walked out extremely frustrated and disappointed. I spent about 4 hours at the dealership. My sales person Rob, was absolutely great. He was patient, knowledgeable, professional, and really did everything he could to find me the exact truck I wanted. The first manager I dealt with was also very nice and professional, and at that point I felt like everything was going in the right direction. I wanted a specific black Silverado with the ... Read More

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Google - Sep 4, 2026

I honestly don’t even know where to start because I walked into Starling Chevrolet today as a serious buyer ready to purchase a truck, and I walked out extremely frustrated and disappointed. I spent about 4 hours at the dealership. My sales person Rob, was absolutely great. He was patient, knowledgeable, professional, and really did everything he could to find me the exact truck I wanted. The first manager I dealt with was also very nice and professional, and at that point I felt like everything was going in the right direction. I wanted a specific black Silverado with the exact interior and options I was looking for. Rob actually went the extra mile and found the exact truck at another location. We agreed on my trade-in and the out the door price. I was serious enough that I gave them my Social Security number so they could start the credit process. I even asked if I could take the truck home that day. They told me it would have to be brought over the next day. I said, “No problem, I’ll come back tomorrow, look at the truck, finish signing, and take it home. That should have been a simple process. Then Aymen, the last manager I dealt with, came in and completely ruined the deal. He told me they wouldn’t bring the truck over unless I signed everything first. I explained that I was ready to buy, but I was not going to sign paperwork committing to a $62,000 vehicle that I hadn’t even physically seen. His response was basically, “What if you come tomorrow and say no to the truck?” Exactly. That’s why I want to see the truck first. They then started talking about putting down a deposit just to bring the truck over. At that point, I was completely done. After spending four hours there, agreeing on the numbers, giving them my Social Security number, and making it clear that I was a serious buyer, I felt like I was being pressured into committing to something I hadn’t even seen. I got up and left. Rob did his job. The first manager treated me well. Aymen is the reason Starling Chevrolet lost my business. I was ready to spend $62,000 with this dealership today. Instead, I left angry, frustrated, and feeling like my time had been completely wasted. There are plenty of dealerships where I can buy a Silverado. Starling Chevrolet will not be getting my business.

I was with my friend when he got a call from one of the employees at Starling GMC, and man, I was stressed for him. All the hoops he had to jump through sounded a lot like bad business practices. They were tacking on additional costs for the engine rebuild because he had a warranty, and I guess that takes money away from them. To me, the whole situation sounded like a cat-and-mouse game.

The financing practices here are unethical and damaging. I came with a pre-qualified loan, but they just wanted to “see if they could do better.” They did a hard credit check SIX TIMES in the same day. DON’T GO HERE

I didn't even have to walk into the business to find out their shady practices. I filled out a prequal online with GM financial and they were the closest dealer. It was supposed to be a soft check and the dealer randomly called me after I finished the prequal. I explained to Nori that I didn't want a hard check and wasn't looking for a car and just wanted to see where I was. Her manager ran my info and got me a hard inquiry on my credit. I called the next day to clear things up ... Read More

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Google - Aug 18, 2026

I didn't even have to walk into the business to find out their shady practices. I filled out a prequal online with GM financial and they were the closest dealer. It was supposed to be a soft check and the dealer randomly called me after I finished the prequal. I explained to Nori that I didn't want a hard check and wasn't looking for a car and just wanted to see where I was. Her manager ran my info and got me a hard inquiry on my credit. I called the next day to clear things up and said that, that manager who pulled my credit wasn't their and they'd call me tomorrow. They're obviously just covering their tracks and not taking full accountability. They will most likely force me to come into fix this and scheme me into trying to buy a car. If that manager's not there, then his manager should be able to fix his mistakes. Don't go here unless you want to get scammed.

(Translated by Google) Terrible after-sales service. When you're there to buy, they attend to you and promise you the moon to get you to buy, like Mr. Javier Torres and his team did. But after you leave and sign the paperwork, those promises that hooked you into buying the car vanish. I've been chasing them for two months requesting a rim cover for my car, which they offered me to make me happy at the time, and they've come up with a thousand excuses about the supplier. I've explained a thousand times that my deal and ... Read More

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Google - Aug 17, 2026

(Translated by Google) Terrible after-sales service. When you're there to buy, they attend to you and promise you the moon to get you to buy, like Mr. Javier Torres and his team did. But after you leave and sign the paperwork, those promises that hooked you into buying the car vanish. I've been chasing them for two months requesting a rim cover for my car, which they offered me to make me happy at the time, and they've come up with a thousand excuses about the supplier. I've explained a thousand times that my deal and my purchase were with Starling Chevrolet, not a supplier. Starling Chevrolet is the one who promised me something to get me to buy. They disregard what might happen with the company and its supplier. But of course, since they've already made the sale and ensured it went through at the end of the month, they have a thousand excuses not to fulfill their obligations. I've bought all my cars here, and my family's too, but honestly, I'm completely disappointed. I will never recommend this place to anyone again. They deceive customers with false promises to make a sale, and then they don't take responsibility. They blame a third party when the only ones responsible are Starling Chevrolet and no one else. I didn't do business with anyone but this dealership. The worst of the worst. (Original) Muy mal servicio post venta. Cuando uno esta ahi para comprar lo atienden y le prometen villas y castillos para que comores como lo hizo el Señor Javier Torres y su equipo pero luego de que uno sale de firmar que ya han logrado la venta esas promesas con las que lograron engancharte para venderte el carro no existen. Tengo dos meses detras de ellos solicitando un cover para los rines de mi carro los cuales me ofrecieron para que yo comprara y estuviera contenta en ese momento y han salido con mil excusas que ai el proveedor esto y aquello. Les he explicado mil y un veces que mi trato y mi compra fue con starling chevrolet no con un proveedor quien me prometio algo para que comprara fue starling chevrolet es caso omiso para el comprador lo que pueda ocurrir con la empresa y Su proveedor Pero claro como ya hicieron la venta ya lograron que les entrara la venta en el cierre del mes que necesitaban poes ahora tienen mil excusas para no cumplir. He comprado todos mis carros aca y los de mi familia perp la verdad que me han decepcionado totalmente no vuelvo a recomendar mas nunca a nadie que vaya a este lugar a comprar un vehiculo Lo que hacen es engañar al cliente con falsas promesas para lograr una venta y luego no dan la cara se excusan en un tercero cuando los responsables son starling chevrolet mas nadie no hice trato con mas nadie sino con este dealer. Lo peor de lo peor

Never again starling, never again Chevrolet... the customer service is terrible. The service representative goes out of their way to be neither cordial nor helpful. You buy a new car to avoid maintenance issues and the like, yet problems still arise. So, when your car is under warranty and you go to one of the Starling locations—the very place where you bought it—the representative tells you they can't help and suggests that, for more comprehensive service, you should go to the specific branch where the purchase was made. Even though all Starling locations are owned by the ... Read More

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Google - Aug 17, 2026

Never again starling, never again Chevrolet... the customer service is terrible. The service representative goes out of their way to be neither cordial nor helpful. You buy a new car to avoid maintenance issues and the like, yet problems still arise. So, when your car is under warranty and you go to one of the Starling locations—the very place where you bought it—the representative tells you they can't help and suggests that, for more comprehensive service, you should go to the specific branch where the purchase was made. Even though all Starling locations are owned by the same company, the level of customer care varies significantly. My car is just over a year old (and I have an extended warranty covering the entire financing period), yet it’s experiencing electrical issues that cause the whole vehicle to shut down. I explained this to the representative, emphasizing the seriousness of the situation and the risk of an accident that could endanger my family, but he simply said, "There's nothing I can do." Never again Chevrolet, never again Starling!!!

I had been taking my vehicle to Starling Chevrolet on S. Orange Blossom Trail for all of my service appointments, but today was the last time. Less than a year ago, I purchased a battery from them with a three-year warranty. During one of my service visits, they recommended replacing the battery, but it was never replaced. I continued bringing the vehicle in for service until the battery eventually died completely. AAA had to jump-start the vehicle, and shortly afterward I began having several electrical problems, including the OnStar module completely stopping working. At my most recent service visit, I ... Read More

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DealerRater - Aug 17, 2026

I had been taking my vehicle to Starling Chevrolet on S. Orange Blossom Trail for all of my service appointments, but today was the last time. Less than a year ago, I purchased a battery from them with a three-year warranty. During one of my service visits, they recommended replacing the battery, but it was never replaced. I continued bringing the vehicle in for service until the battery eventually died completely. AAA had to jump-start the vehicle, and shortly afterward I began having several electrical problems, including the OnStar module completely stopping working. At my most recent service visit, I specifically asked them to check the battery. They told me it was fine, even though my scanner was showing multiple trouble codes, including one related to low voltage. About two hours after leaving the dealership, my vehicle developed a serious electrical problem while I was working, and the electronic parking brake would not release. I had to call a mechanic, who immediately identified the battery as the problem. He installed a new battery, and the issue was resolved. But the worst part was the OnStar problem. Starling Chevrolet quoted me approximately $750 to replace the OnStar module. I researched the issue myself on YouTube and discovered that the problem was simply a blown fuse. I replaced the fuse for less than $5, and OnStar started working again. After this experience, I have lost confidence in Starling Chevrolet. I also had to spend $322 on a new battery, even though the battery I purchased from them should still have had more than two years remaining on its warranty. Being quoted $750 for a module replacement when the actual problem was a simple fuse was the final straw for me. I strongly recommend that customers carefully verify any diagnosis and recommended repair before authorizing work here. I no longer trust this dealership with my vehicle.

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Dropped off car on Friday with 2 errors appearing on the Chevrolet app. Was told 4 hours later that it was another 4 hours to repair, but they couldn’t get to it u til Monday. Later on Friday app showed errors cleared. I called and asked if it got finished early and couple I pick up Saturday. No return call. Due to my schedule, was first available to pick up on Tuesday at 0730. Per the app, my car had not been started since Friday. Immediately noted one of the two errors still present. Took car and called Service Manager. Sent pictures of ... Read More

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Google - Aug 14, 2026

Dropped off car on Friday with 2 errors appearing on the Chevrolet app. Was told 4 hours later that it was another 4 hours to repair, but they couldn’t get to it u til Monday. Later on Friday app showed errors cleared. I called and asked if it got finished early and couple I pick up Saturday. No return call. Due to my schedule, was first available to pick up on Tuesday at 0730. Per the app, my car had not been started since Friday. Immediately noted one of the two errors still present. Took car and called Service Manager. Sent pictures of the code. He said he had a doctors appointment but would then look into it. Today is 3 days later and I have not received ANY communication. Calling another dealer to set up service and heading to Google reviews and Corvette forums now to post my experience. Very disappointed.

Very irresponsible. They set appointments for service even haven't checked before if they have the parts. We call them and they don't know when they will receive the parts...they don't give us any choices ...unbelievable!

Bought a used BMW X7 from Ivan. He was easygoing and fair to deal with. I’d go back for sure! Thanks Ivan!

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I brought my car in for its second scheduled maintenance, which was based on time rather than mileage. Unfortunately, what should have been a routine oil change turned into a very frustrating experience. I have been waiting for more than three hours for a simple oil change. Even more disappointing was the lack of communication throughout the process. Every time I asked for an update or an estimated completion time, I received inconsistent information, and the staff seemed unwilling or unable to provide a clear answer. I understand that unexpected delays can happen, but customers deserve honest communication and realistic ... Read More

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Google - Jul 29, 2026

I brought my car in for its second scheduled maintenance, which was based on time rather than mileage. Unfortunately, what should have been a routine oil change turned into a very frustrating experience. I have been waiting for more than three hours for a simple oil change. Even more disappointing was the lack of communication throughout the process. Every time I asked for an update or an estimated completion time, I received inconsistent information, and the staff seemed unwilling or unable to provide a clear answer. I understand that unexpected delays can happen, but customers deserve honest communication and realistic expectations. Spending over three hours waiting for basic maintenance without meaningful updates is simply unacceptable. Based on this experience, I am very disappointed with both the customer service and the efficiency of the service department. I sincerely hope improvements are made so that future customers receive the level of service they expect.

(Translated by Google) My new vehicle was in repair for 3 months and then they delivered it to me with a leak that soaked the carpets and the seats were covered in grease. (Original) In veiculo nuevo estuvo 3 meses en reparation y despues me lo entregan con un liqueo que me Mojaba las alfombras y los sillones llenos de grasa la

The worst customer service I ever seen. 10 guys standing around doing nothing. My Corvette wouldn't start and none of these guys wouldn't give a jump. I had to call a tow truck to get a jump to get home and buy a new battery.

I had a terrible experience at Chevy. I had a guy help me named Steven. I had an appointment at 9 in the morning only for a oil change. And it took over 2 hours just for a oil change. He kept trying to find reasons for me to do other stuff to my car, when it was perfectly fine and when i came back after the 2 hours he made me wait half an hour more because they were “backed up” but people who got there when i did were finished way before me. I do not recommend using seven for your ... Read More

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Google - Jul 24, 2026

I had a terrible experience at Chevy. I had a guy help me named Steven. I had an appointment at 9 in the morning only for a oil change. And it took over 2 hours just for a oil change. He kept trying to find reasons for me to do other stuff to my car, when it was perfectly fine and when i came back after the 2 hours he made me wait half an hour more because they were “backed up” but people who got there when i did were finished way before me. I do not recommend using seven for your car service. He also went ahead and took out the air filter without consulting me first and charged me for it on top of that.

The review process is taking a long time, and they don't provide any assistance regarding the delivery time, Terrible experience.

I would not recommend taking your vehicle there for service. Very disappointed with the service I got after purchasing a vehicle from them

Awful service really. My origional agent was out for the day so no fault of his. I was dumped onto a service agent named Rafael. I never once heard any updates about my car from him. Trying to reach out to him was worse than pulling teeth. I called about 6 times in one day just to try and get a status update by the 6th day, half of those eneded up with not even reaching a person. I was either told to leave a message or some robot was asking to verify my number and never could "understand" ... Read More

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Google - Jul 15, 2026

Awful service really. My origional agent was out for the day so no fault of his. I was dumped onto a service agent named Rafael. I never once heard any updates about my car from him. Trying to reach out to him was worse than pulling teeth. I called about 6 times in one day just to try and get a status update by the 6th day, half of those eneded up with not even reaching a person. I was either told to leave a message or some robot was asking to verify my number and never could "understand" me. I tried calling a service manager, never reached one and instead always went straight to voice mail. Cherry on top, somehow a DIFFRENT FAMILY MEMEBER was called on an update on my car being ready for pick up by a DIFFRENT service member. I then called to try and get when it would be ready another 5 times the next day. I was told the Rafael had been told to talk to me numerous times and he never ONCE reached out to me. Not even for when we had to pay the outrageous bill of 6300 for an engine misfire. Car works fine now, but im not going back to 13155 S. Orange Blossom Trail Orlando, FL 32837 for service ever again. Better off at a tire kingdom

Well you do not wanna go here. If you do You will wait for awhile And then you will deal with unfriendly staff Most importantly get overcharged $600 for two TPS sensor replacement They broke my windshield while fixing the car and denied for repair. Reporting them to consumer FDACS

The service was inexistent, but they still managed to change me 380.oo dollars for a never performed transmission diagnosis. Two days after dropping my Van at the dealer shop I called 6 times to get an update, everytime they promised to call me back from the shop performing the service, they never did. I finally told them that I will pick up my vehicle from the shop and if the service wasn't done then I would reschedule for another day. They replied that the diagnosis would take a week more, I said they promised to get it in a day, ... Read More

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Google - Jul 13, 2026

The service was inexistent, but they still managed to change me 380.oo dollars for a never performed transmission diagnosis. Two days after dropping my Van at the dealer shop I called 6 times to get an update, everytime they promised to call me back from the shop performing the service, they never did. I finally told them that I will pick up my vehicle from the shop and if the service wasn't done then I would reschedule for another day. They replied that the diagnosis would take a week more, I said they promised to get it in a day, maybe two, they denied that. So I said I will pick up my vehicle right away, they kept me waiting at the phone coming back after a while saying that the diagnosis was already done, yes , suddenly they realised that the diagnostic works were done and they couldn't find nothing wrong with the transmission, GREAT NEWS, you might think. I did collect the Van, paid for the dubious service, and now I am driving my Van with the same overheating transmission, same as before. Do I recommend Starting Chevrolet service?. I guess you know the answer. May good have mercy of your soul if you decide to trust this people. Take it as a friendly warning from a victim of Starling Chevrolet Service.

VERY BAD EXPERIENCE !!! I BOUGHT A 2025 SILVERADO HERE AND IS GIVING ME ISSUES, EVERY TIME I COME HERE THEY KEEP TELLING ME THAT THE ISSUES ON MY TRUCK IS NORMAL. IM DONE WITH THIS PEOPLE. IF YOU ARE PLANING TO BUY HERE THINK IT TWICE DONT MAKE THE SAME MISTAKE AS ME

Booked an appt well ahead of time and was told there was a 2 hour delay when I arrived. At the 2 hour mark, I was advised it would still be another 2 hours. I would not come back for service at this location.

Was trying to buy the used Tesla Model S you have, yet your BDC people make it impossible. I am not local, I can not just come in right away. This is why the car has been sitting for months. Stop making things difficult.

I purchased extended warranty and service contract. Traded in my vehicle and I had to Canceled service contract with Rafaela Moura. I signed cancellation form and emailed it back to her on 5/26/26. I have not received a follow up response from her. I have left several messages to no avail. Will not return my calls on refund status. I have requested General Manager’s contact information and also no response. I have been ignored by Starling Chevrolet on getting this matter resolved.

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Once again I show up to Starling Chevrolet with a battery/ Alternator issue, went in at 9:30 am and left at almost 4. No empathy from the service reps other than one which I forgot his name. But Starling sucks. I am a Chevy man all day but I cannot do this anymore. $1600 for an alternator replacement! Seriously!

I had an appointment for just and oil change at 10am I have been waiting 2 hrs and they just told me because I asked how much longer and they advised me at minimum another hour but they don’t like to say. This is ridiculous for an oil change that takes 30-60 minutes. I won’t be using this dealership again for an services.

This shop has kept a TeamCraft roofing vehicle out of service for a month now without any substantive updates and stories that don’t lineup. I am happy to revise this review when our truck is released back to our employee.

4 week long AC repair. No loaner provided in the interim. Communication left much to be desired. AC going strong 5 days later

My experience with installing was not very pleasant. Don’t like I was charged too much money for the labor that I was supposed to get and the service was bad. Didn’t get a rental car like they claimed the I was supposed to get they put me in an Uber and they had an Uber pick me up and the service charge was too much. I picked this place cause there was a closest to where I got stuck otherwise I would’ve sent my vehicle back to where I brought it. I wouldn’t send my car ... Read More

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Google - Jun 19, 2026

My experience with installing was not very pleasant. Don’t like I was charged too much money for the labor that I was supposed to get and the service was bad. Didn’t get a rental car like they claimed the I was supposed to get they put me in an Uber and they had an Uber pick me up and the service charge was too much. I picked this place cause there was a closest to where I got stuck otherwise I would’ve sent my vehicle back to where I brought it. I wouldn’t send my car back to Sterling or my truck there. I would send it back to ca To where I brought the truck instead of taking it to stalling thank you very much.